Careers @ Cricbuzz

We're building a cricket product for the generation of always connected internet users and we need your talent and passion.

Customer Support Operations

Cricbuzz, the most popular destination for Cricket in India, provides all round coverage of international, domestic and T20 leagues from around the world. Cricbuzz's mobile applications for Android and iOS are the no. 1 cricket apps on the respective app stores.

The Customer Support Operations team is responsible for payment operations
management, real-time adherence, and data analytics.

Location: Bangalore

  • Support global customers and users across multiple Cricbuzz
    plus products via phone, chat, email, web, and social media
  • Exposure in Client management and handling escalations
  • Gather and analyze large amounts of information quickly to problem
    solve and drive decision-making effectively
  • Ensure sharing overall status and weekly reports
  • Knowledge of product/ program delivery channels - Payment
    Gateway, Digital payments must.
  • Develop, monitor, and track operational performance metrics to
    identify better, measure, and improve opportunities in processes,
    tools, and training.
  • Analyze data analytics from customer-reported issues to identify
    patterns and work with product teams to improve customer
    experience and retention.
  • Adhere and exceed customer satisfaction targets and ticket
    resolution SLA's, improve NPS.
  • Be proactive, investigate and resolve escalated customer issues,
    ensuring we're adhering to our team's mission of building lasting
    relationships with our customers.
  • Bachelor's or master's degree
  • 2+ years of proven management experience in Payment Gateway
    Operations, Customer Service/Technical Support, or equivalent
    high-performance operational support teams.
  • Excellent track record of project/program management related to
    customer support/operations/experience.
  • Excellent communication.
  • Problem-solving and leadership skills.
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